ItsEasy For Eugene, Oregon

Truly phenomenal customer service. Rare to find today! Thank you for all of your help and for your honesty.

As always, super fast (arrived multiple weeks early). As easy as it gets. Not cheap! But easy

Your the best.

This was great. The service was so fast. Thank you so much.

The process was somewhat confusing in the beginning, since the two options for payments (money order vs credit card) were not explained on the web site. A call to ItsEasy did not help, the rep I was talking to was not sure himself about the two options and was pushing me to pay with a credit card. This was suspicious. Ultimately I decided that the credit card option was more convenient (even though more expensive), and I went with it. After that everything went very quickly and smoothly.

I was so impressed with this company. From how simple it was to use the application, to the step-by-step process clearly explained and my expedited passport arriving in less than 2 1/2 weeks I couldn’t have asked for more. The customer service was exceptional too. I always got answers to my questions within 12 hours, and they were more than patient. The only thing that was a little bit tricky ) what is the camera for the passport picture didn’t always a line up with my face when I tried to take the picture. So we had to do that twice. But again I was walked through the process, and we got it figured out. I do a lot of international business. I will be recommending these folks to my colleagues, my clients and my friends and family. If you are stressed about trying to figure out how to get a passport I highly recommend “ ItsEasy.” I’ll never worry again.

I used the Boston branch of It's Easy to get a tourist visa for China and was *very* impressed. This was the first time I ever used a visa/passport expeditor and I shopped around first to check out a couple of other competing agencies in downtown Boston. I went with It's Easy because their staff were, by far, the most professional that I encountered. I felt completely comfortable handing over my passport to them-- and their service even got my passport back a bit early. Will definitely use them again.

This company does EXACTLY what they advertise. Very fast for me when I was very nervous about my VISA. Thank you for making my last minute travel opportunity a reality.

This is the first review I have ever written on line. I am now packing to go home from our international trip to Canada (which was awesome) and which could not have happened without ItsEasy. I realized my passport was lost the day before my departure, and I live in New Mexico! I called ItsEasy, and they assisted me every step of the way. I ended up calling three times that day, and they answered immediately each time. They were able to help me navigate the replacement process with appropriate documentation, and low and behold my passport arrived at a Midwest hotel even before I had arrived at the hotel, allowing me to cross the border without problems. I was fortunate to have planned a few days travel within the US prior to crossing the border which allowed time. Nevertheless, I discovered my passport missing in New Mexico on a Wednesday, and my new passport was at a rural hotel in Ohio waiting for me on Saturday morning. Thank you, and my family thanks you. It was worth the $!

Let me just say that I have never written a review to yelp before for any reason whatsoever, positive or negative. But I was so impressed with the execution at Its Easy that I thought I'd take 5 minutes out of work to write one, because they deserve it. I have an upcoming overseas trip and my passport expires in a few weeks time. I was planning on going to the passport office in NYC on their annual "Passport Day" (no appt needed) but, amazingly, it was cancelled at the last minute when it looked like the federal gvt might shut down due to the budget standoff (April 2011). So I went to Its Easy the following day. I worked with Rickey there. He was efficient and quickly got me through the paperwork that was required. Above and beyond being completely professional , he was friendly, cheerful and made the experience pleasant. I paid for 6-8 day turnaround. 2 days later i got an email from Its Easy saying my passport was ready. I walked in and Rickey greeted me with a smile and a handshake and said he always likes it when he is able to get folks things faster than they expect. I actually left there smiling. Anyhow, an unexpected pleasure out of what seemed like it was going to be an annoying errand!