ItsEasy For Metairie, Louisiana

Our experience with itseasy has been a nightmare. We have filled out this paperwork multiple times, each with some type of error on their part. We ended up changing travel dates and may have to change them again. We paid for expedited service with them not knowing that the consulate was closed? Really?!? Shouldn’t they know that ahead of time? Wouldn't you advise the 'customer' that expedited would not be available due to that? It seems that these people either didn't know or decided not to say and instead charged for it. Please know that just as I am sharing just a fraction of our displeasure and disappointment with 'itseasy' because it has not been. Do yourself a favor and find someone else to go through.

Great

Easy and simple

Fast, Easy, received passport and card faster than i expected - 2 weeks

Very helpful!

You guys rock.

Thank you It's Easy. We needed an expediter to obtain visas to China in a short period of time. I had to call several times with questions and was always able to talk to a real person with very little wait. After I sent in my passports, they kept me updated on line and returned the passports with the Visas 4 days later as promised. It really was easy.

This is the first review I have ever written on line. I am now packing to go home from our international trip to Canada (which was awesome) and which could not have happened without ItsEasy. I realized my passport was lost the day before my departure, and I live in New Mexico! I called ItsEasy, and they assisted me every step of the way. I ended up calling three times that day, and they answered immediately each time. They were able to help me navigate the replacement process with appropriate documentation, and low and behold my passport arrived at a Midwest hotel even before I had arrived at the hotel, allowing me to cross the border without problems. I was fortunate to have planned a few days travel within the US prior to crossing the border which allowed time. Nevertheless, I discovered my passport missing in New Mexico on a Wednesday, and my new passport was at a rural hotel in Ohio waiting for me on Saturday morning. Thank you, and my family thanks you. It was worth the $!

This place is as good as it gets. I have been using [another company] for years and dealt with horrible, rude, crooks. Its Easy prides themselves on fixing the impossible and does it with a smile! Amazing customer service! I will never use a different company again.

Its Easy was great. They promised 48 hours to replace a stolen passport, and they delivered in 25 hours. Unbelievable. Rickey was on top of the whole process, and office provided regular updates. I could not be happier with the Team at Its Easy. They work in a high pressure environment, but they were always cheerful and helpful. Thanks for your good work.